Terms & Conditions

Last Updated: December 2025

Welcome to Beverley Crouch Counselling. These Terms and Conditions govern your use of my website (https://www.beverleycrouchcrouch.co.uk) and my therapy services. By accessing this website or using my services, you agree to be bound by these terms.

If you do not agree with any part of these Terms and Conditions, you should stop using my website and services immediately.

1. About Me

• Practice Name: Beverley Crouch Counselling
• Address: Basingstoke, Hampshire
• Contact Information: 07952 190225, bev@beverleycrouchcounselling.co.uk
• Professional Accreditation: BACP

2. Services Offered

I provide professional therapy services, including but not limited to:

• Integrative Psychology
• My services are not a substitute for medical advice, diagnosis, or treatment.

3. Use of the Website Eligibility:

You must be at least 18 years old to use my website or engage our services.

Acceptable Use:

You agree not to:

• Use the website for unlawful purposes.
• Disrupt the functionality of the website.
• Attempt to gain unauthorised access to any part of the website.

I reserve the right to suspend or terminate access to my website if you violate these terms.

4. Client Responsibilities

By engaging in therapy with me, you agree to:

• Provide accurate and complete information during consultations.
• Attend scheduled sessions or provide at least 48 hours notice of cancellations.
• Respect the confidentiality and boundaries of the therapeutic process.

5. Cancellations and Refunds

• Appointments cancelled with less than 48 hours notice may be charged at the full session rate.
• Refunds for prepaid sessions are available only if notice is given within the specified cancellation period.

For further details, please contact me at bev@beverleycrouchcounselling.co.uk.

6. Confidentiality

I am committed to maintaining the confidentiality of all client information. However, there are legal exceptions to confidentiality, including:

• If there is a risk of harm to yourself or others.
• If required by law, e.g., safeguarding obligations.

For full details, refer to my Privacy Policy located here https://www.beverleycrouchcounselling.co.uk/privacy-policy/

7. Intellectual Property

All content on this website, including text, images, and logos, is the property of Beverley Crouch Counselling unless otherwise stated. Unauthorised use, reproduction, or distribution of this content is prohibited.

8. Limitation of Liability

While I strive to provide accurate and up-to-date information on my website, I do not guarantee its accuracy. To the fullest extent permitted by law, I disclaim any liability for:

• Errors or omissions in website content.
• Any loss or damage arising from your use of the website or my services.

9. Privacy and Data Protection

I comply with the UK General Data Protection Regulation (GDPR). Please review our Privacy Policy located here https://www.beverleycrouchcounselling.co.uk/privacy-policy/  for details on how I collect, use, and protect your personal information.

You have the right to access, correct, or request deletion of your personal data by contacting me at  bev@beverleycrouchcounselling.co.uk.

10. Payment Terms

• Payment is required before each session.
• Accepted payment methods include cash, bank transfer.

Invoices or receipts can be provided upon request.

11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be resolved exclusively in the courts of England and Wales.

12. Changes to These Terms

I reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on this website. Continued use of the website or services constitutes acceptance of the revised terms.

13. Contact Me

If you have any questions about these Terms and Conditions, please contact me:

• Email: Contact Beverley Crouch Counselling
• Phone: 07952 190225